LAST UPDATED: OCTOBER 12, 2026
This returns and refunds policy applies to purchases made on the BE EVO website (hereinafter “Site”), in compliance with current European legislation (Directive 2011/83/EU and Consumer Code).
RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days of receiving the products, without having to provide any reason.
To exercise your right of withdrawal, you must send a request to info@be-evo.it
Indicating:
- Name and Surname
- Order number
- Product(s) you wish to return
conditions for returns
To be eligible for return, the product must:
- Be in the same condition as received
- Not having been used or opened
- Be intact and sealed
- Be returned in original packaging
- Be accompanied by proof of purchase
Important: For health and hygiene reasons, returns of opened or used cosmetic products cannot be accepted, pursuant to Article 59 of the Consumer Code.
RETURN PROCEDURE
To initiate a return:
1. Contact customer service at the email address provided
2. Wait for confirmation and shipping instructions
3. Ship the product within 14 days of the request being approved
Note: Items submitted without prior authorization will not be accepted.
SHIPPING COSTS
Return shipping costs are the responsibility of the customer, except in the following cases:
- Defective product
- Damaged product
- Shipping error
Damage and problems
Please check your order upon delivery.
In case of:
- Damaged products
- Defective
- Not compliant with the order
Please contact us immediately at info@be-evo.it so we can assess the issue and provide an appropriate solution.
NON-RETURNABLE ITEMS
Returns are not possible for:
- Opened or used products
- Unsealed personal care products
- Personalized or made-to-measure items
- Perishable goods
- Items on sale or promotion (if specified)
- Gift vouchers
SUBSTITUTIONS
Any product replacement is subject to availability. Alternatively, you can make a new purchase after completing the return.
REFUNDS
Once your return is received and verified, we will notify you of the outcome of your request. If approved, your refund will be processed within 14 days using the same payment method used for the purchase. Crediting times may vary depending on your bank.
delays in REFUNDS
If you have not received your refund within 15 business days of approval, please contact us at: info@be-evo.it
contacts
For any inquiries, please contact us at info@be-evo.it